9trades Africa stands as mediator between the buyer and the seller. As soon as the buyer pays for the product and the shipping fee, 9trades Africa receives this payment on behalf of the seller. The seller is notified and is expected to ship out the order within 14 days. Failure to ship order within the stipulated days (14 days), money will be refunded to the buyer with immediate effect. Also, as soon as order is completed i.e buyer confirms recipient of goods purchased , money is released to the seller effective immediately.